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Rollback Rx Pro v9.1 refuses to synchronize files after rolling back

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  • Rollback Rx Pro v9.1 refuses to synchronize files after rolling back

    Last night I picked up a virus whilst visiting a site. Hitman Pro alerted me to it instantly. Rather than try removal via Hitman Pro or my anti-virus suite I decided the simplest method would be to rollback to the morning's snapshot. Rollback was freshly reinstalled only last month following a full defrag of all my drives so there should be no reason why it doesn't operate correctly and yet, it gets to only 6% of synchronization and freezes. I waited over 2 hours for it to continue but it never did so I restarted the PC. After reboot RB began synchronizing again and froze as before. What should I do please?
    Rollback frozen at 6%.

  • #2
    Hello 7leagueboot,

    Thank you for your response. I would highly recommend to submit a ticket to us rather then over the forum as normally we respond much quicker to your issue normally within 24 hours. Here is our direct link where to submit a ticket below:

    http://support.horizondatasys.com/Tickets/Submit

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